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Welcome to John de Ruiter TV
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Frequently Asked Questions
TROUBLESHOOTING
Logging In
- Click on the user icon in the top menu
- OR select the VOD you’d like to watch and click “Already have access?” to log in
- Make sure you select “I Already Have an Account” if you have an account.
Logged in but Can’t Access Content?
- Make sure you are using Chrome or Firefox as your browser. While other browsers may work, they will not be as optimized.
- Update your device to the latest operating system.
- Make sure you’re logged in with the correct email address.
- Disable any cookie blockers or pop-up blockers you may have in your browser.
Clear your cache:
- First try a hard refresh: PC: CTLR + F5, Mac: Command + Shift + R
- Tutorial for Chrome
- Tutorial for Firefox
- Tutorial for Safari
- If you’re using iPhone or iPad and have followed the above steps without success, visit our iPhone/iPad support page below.
NAVIGATING THE SITE
Subscribing
To Subscribe, either click “Subscribe on the home page, or select any VOD or Audio and select the subscription option.
Account Details
To view and or update your account details, click on the user icon in the top menu , then click on “My Account.” Here you will be able to view your purchases and subscriptions, update your personal info, and update payment details.
It looks like this:
Unsubscribing
Click on the user icon in the top menu, then click on “My Account.” Go to the “Subscriptions” tab and click “Unsubscribe”. Then select the reason you are unsubscribing, and click unsubscribe again.
Starting a Free Trial
Follow these steps if you received a code for a free trial:
- Click subscribe ($32) on the home page OR click the user icon at the top of the page
- Create a new account or sign in with your existing Cleeng account
- Before paying press “redeem coupon”
- Enter your code
- Click Activate
- Enter credit card details (if details are not already on your Cleeng account)
- Start watching
- In the coming 30 days you can unsubscribe anytime and still continue the 30 day free period.
Cleeng (paywall software) created this video tutorial that also might help you.
Searching:
- Filter: Select location only or add: year, month, topic, dialogue type
- Before conducting a new search: clear the filters by clicking “Reset Filters”
- Keyword/Topic Search – Click the magnifying glass at top right:
You can find all talks on a particular topic (sexuality, meditation, pain etc.) For example, you can search: seeker/seeking, destiny, soul, time, realm, dimensions, death, loss of a loved one, genetics, nervous system, etc.- Mix and Match: combining two or more keywords to narrow the search. For example: sexuality+genetics, spirituality+meditation, awareness+fear.
- A phrase you remember from a talk. For example: “St. Elmos fire”, the black, etc.
- Topics you may not know John has talked about, but would like to find out:
For example: economy, elderly, Parkinson’s, dementia, a course in miracles, dreaming, etc.
Downloading Audio Files to Your Phone or Tablet
Go to these links for tutorials:
- For Android devices
- For Apple devices
- Download the MP3 to your computer
- Unzip the file – Right click and unzip
- Drag the album folder into your iTunes Music Library
- Sync your iPhone to your iTunes – click HERE for tutorial
