Frequently Asked Questions Frequently Asked Questions

Logging in

To log in, either click on the person icon in the top menu 

OR you can also click on “Already have access?” on any VOD you know you already have access to.

Make sure you select “I Already Have an Account” if you have an account!

Subscribing

To Subscribe, either click “Subscribe on the home page, or select any VOD or Audio and select the subscription option.

Account Details

To view and or update your account details, click on the person icon in the top menu, then click on “My Account.” Here you will be able to view your purchases and subscriptions, update your personal info, and update payment details.

It looks like this:

Unsubscribing

Click on the person icon in the top menu, then click on “My Account.” Go to the “Subscriptions” tab and click “Unsubscribe”. Then select the reason you are unsubscribing, and click unsubscribe again.

Starting a Free Trial

Follow these steps:

1. Click subscribe ($32) on the home page OR click the person icon at the top of the page
2. Create a new account or sign in with your existing Cleeng account
3. Before paying press “redeem coupon”
4. Enter code: XXXXXX
5. Click Activate
6. Enter credit card details (if details are not already on your Cleeng account)
7. Start watching
8. In the coming 30 days you can unsubscribe anytime and still continue the 30 day free period.

Cleeng (paywall software) created this video tutorial that also might help you.

Searching:

• Filter: Select location only or add: year, month, topic, dialogue type
• Before conducting a new search: clear the filters by clicking “Reset Filters”
• Keyword/Topic Search – Click the magnifying glass at top right:
  You can find all talks on a particular topic (sexuality, meditation, pain etc.) For example, you can search: seeker/seeking, destiny, soul, time, realm, dimensions, death, loss of a loved one, genetics, nervous system, etc.
  • Mix and Match: combining two or more keywords to narrow the search. For example: sexuality+genetics, spirituality+meditation, awareness+fear.
  • A phrase you remember from a talk. For example: “St. Elmos fire”, the black, etc.
  • Topics you may not know John has talked about, but would like to find out:
    For example: economy, elderly, Parkinson’s, dementia, a course in miracles, dreaming, etc.

Downloading Audio Files to Your Phone or Tablet

Go to these links for tutorials:

• For Android devices
• For Apple devices

Still have Unexplainable issues?

Your browser will store local information on websites you visit. As we populate a lot of content, sometimes your browser will show you an outdated version of the website. This can lead to errors with logging in or out, or displaying content. To clear your cache:

• First try a hard refresh: PC: CTLR + F5 Mac: Command + Shift + R
• Follow this tutorial. Be aware that this does log you out of any websites you were logged into.
• For Safari on an iPhone or iPad, go to Settings > Safari > Advanced > Website Data > Remove all website data. Be aware that this does log you out of any websites you were logged into.