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Welcome to John de Ruiter TV
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Frequently Asked Questions
TROUBLESHOOTING
Logging in
To log in, either click on the person icon in the top menu 
OR you can also click on “Already have access?” on any VOD you know you already have access to.
Make sure you select “I Already Have an Account” if you have an account.
Safari Users: We highly recommend switching to Chrome or Firefox, especially if you have an older device. Safari is known to cause issues with Cleeng.
- Safari on mobile: You may need to clear your cache regularly. To do this go to Settings > Safari > Advanced > Website Data > Remove all website data, and try logging in again.
- Log in loop issue: Logging in does not give access to the purchased content (checkout window loops back to the “Get access” page).
This problem is related to the Safari cross-site policy, meaning that the browser recognizes that the content embedded on the website is hosted on a different domain, which conflicts with the way it handles web security. There are two ways to solve this problem:- Logout and then login again with email and password.
- Disable Website tracking in Safari: go to Safari > Preferences > Privacy and un-check the box right next to the “Prevent cross-site tracking” setting.
Logged in but Can’t Access Content?
- Make sure you’re logged in with the correct email address.
- Make sure you don’t have any cookie blockers or pop-up blockers enabled.
Still Having Issues? Try Clearing Your Cache
Your browser will store local information on websites you visit. As we populate a lot of content, sometimes your browser will show you an outdated version of the website. This can lead to errors with logging in or out, or displaying content.
To clear your cache:
- First try a hard refresh: PC: CTLR + F5 Mac: Command + Shift + R
- Follow this tutorial. Be aware that this does log you out of any websites you were logged into.
- For Safari on an iPhone or iPad, go to Settings > Safari > Advanced > Website Data > Remove all website data. Be aware that this does log you out of any websites you were logged into.
NAVIGATING THE SITE
Subscribing
To Subscribe, either click “Subscribe on the home page, or select any VOD or Audio and select the subscription option.
Account Details
To view and or update your account details, click on the person icon in the top menu , then click on “My Account.” Here you will be able to view your purchases and subscriptions, update your personal info, and update payment details.
It looks like this:
Unsubscribing
Click on the person icon in the top menu, then click on “My Account.” Go to the “Subscriptions” tab and click “Unsubscribe”. Then select the reason you are unsubscribing, and click unsubscribe again.
Starting a Free Trial
Follow these steps if you received a code for a free trial:
- Click subscribe ($32) on the home page OR click the person icon at the top of the page
- Create a new account or sign in with your existing Cleeng account
- Before paying press “redeem coupon”
- Enter code: ######
- Click Activate
- Enter credit card details (if details are not already on your Cleeng account)
- Start watching
- In the coming 30 days you can unsubscribe anytime and still continue the 30 day free period.
Cleeng (paywall software) created this video tutorial that also might help you.
Searching:
- Filter: Select location only or add: year, month, topic, dialogue type
- Before conducting a new search: clear the filters by clicking “Reset Filters”
- Keyword/Topic Search – Click the magnifying glass at top right:
You can find all talks on a particular topic (sexuality, meditation, pain etc.) For example, you can search: seeker/seeking, destiny, soul, time, realm, dimensions, death, loss of a loved one, genetics, nervous system, etc.- Mix and Match: combining two or more keywords to narrow the search. For example: sexuality+genetics, spirituality+meditation, awareness+fear.
- A phrase you remember from a talk. For example: “St. Elmos fire”, the black, etc.
- Topics you may not know John has talked about, but would like to find out:
For example: economy, elderly, Parkinson’s, dementia, a course in miracles, dreaming, etc.
Downloading Audio Files to Your Phone or Tablet
Go to these links for tutorials:
- For Android devices
- For Apple devices
- Download the MP3 to your computer
- Unzip the file – Right click and unzip
- Drag the album folder into your iTunes Music Library
- Sync your iPhone to your iTunes – click HERE for tutorial